Stories

Problem

When Cat Squared implemented software at a customer site, they left behind a user guide stored on a server. That was the entire documentation strategy — and it created three compounding problems that only grew as the customer base went global.

• Updates never reached customers We had no way to deliver updates and they were not user-friendly because they were so large.
• No central support library Answers were scattered across hard drives and SharePoint sites. Nothing findable when customers called at 2am.
• No standard, no consistency Every team member created docs their own way. No template. No enforcement. No baseline quality.

Why The BPR Cat Squared needed one tool that could reach plant-floor workers on any device, keep an internal support library current across 20+ applications, and serve customers in Saudi Arabia and Latin America in their own language.

Solution 1

Each Cat Squared customer gets their own BPR library — scoped to only the applications they’ve purchased, branded with their logo. Butterball sees a large library. A smaller customer sees exactly what they need. It feels like theirs.

• Customer-specific — only what they’ve purchased
• Branded with the customer’s own logo
• Accessible on any device — on the plant floor

Solution 2

When Cat Squared updates an application, Aleisha can push new SOPs to every relevant customer library in minutes. She selects the destinations, clicks ship, and it’s done. No quarterly release schedule. No manual distribution to a dozen SharePoint folders.

• Select any combination of customer destinations
• Content live immediately — no delays
• No manual distribution or version tracking

Solution 3

Plant workers in Jamaica, Saudi Arabia, and across Latin America work in their own language. One click inside any BPR procedure translates the full content — no third-party tool, no reformatting. The content changes. The process doesn’t.

• English · Spanish · Arabic · French · Hindi · +10 more

Solution 4

Cat Squared’s support team now has one searchable library on every call. Common troubleshooting questions have answers — documented, current, and findable. The team spends less time searching and more time resolving.

• Searchable across all 20+ applications
• Published the moment software updates
• Each customer gets their own SOP space

Results

• ↓ Support volume Customers who previously called for answers now find them in The BPR — at 2am, without a human.
• 0 Documentation lag Updates reach all relevant customers the moment they’re published. The gap is closed.
• 15+ Languages served Caribbean Broilers, Almarai, and Spanish-speaking plants all read docs in their own language.

Closing

The BPR is the knowledge layer between Cat Squared and every customer they serve; served by Cat Squared, customized & controlled by the customer.

Documentation is no longer something delivered once and left to go stale. It’s a living library — updating with the product, translating for whoever’s reading it, available on any device a plant worker picks up.