A Gordon Electric Supply branch building with its blue entrance, under a wide blue sky
the BPRCustomer StoriesIssue 01

Stories

  • 100+ | BPRs live
  • Kankakee → California | Same playbook
  • Weekly → monthly | The platform runs itself

Gordon Electric Supply

New Branch.|*No Trainer on a Plane.*

Gordon Electric Supply, Inc.
A warehouse aisle, toned navy and blue
Issue 01Customer Stories · Gordon Electric Supply

The BPR · Customer Stories

In this issue

An airplane wing above the clouds
Photo: Fahad Puthawala / Pexels

Customer Story · Gordon Electric Supply

New Branch.*No Trainer|on a Plane.*

One internal champion. A new state. The same playbook.

A long distribution warehouse aisle lined with tall racking

The Problem

Every New Branch *Started From Scratch.*

Training was delivered in person, once, and left nothing behind.

  • No repeatable training resource
  • Relied entirely on in-person delivery
  • No way to standardise across locations

The Solution · 01 · SME-led content

One Person Builds It. *Every Branch Uses It.*

Each branch launch follows the same playbook — no reinvention.

The Product

Nelson didn’t wait for a vendor *to build the content.*

The BPR desktop app
Fig. 1The BPR on desktop.
The BPR mobile app showing the Gordon Electric Sales library
Fig. 2Mobile library.
The BPR AI Search panel on mobile
Fig. 3AI Search.
KankakeeBranch live
CaliforniaGo-live completed without issues

The Solution · 02 · Branch by branch

Kankakee First. Then California. *Same Playbook.*

  • Go-live completed without issues
  • Used live during the ERP demo
  • Counter PCs set up for floor access
Industrial cable reels stacked on racks
The platform was part of the go-live. *Not a follow-up to it.*

Photo: Timothy Huliselan / Pexels

After go-live, Susanna at California was writing phone answering SOPs. Doug was creating construction time card BPRs — *without being asked.*

Nelson · ERP Trainer

  • Nelson | Builds the training
  • Susanna | Phone answering SOPs
  • Doug | Time card BPRs
  • Sam | Counter PCs · AI Search
A warehouse worker using a tablet in an aisle
Photo: Wolf Art / Pexels

03 · Self-sustaining

From Weekly Check‑ins *to Monthly.*

The platform runs itself.

04 · AI Search

AI Search Confirmed *Across Libraries.*

Scoped to Gordon Electric’s own content — no noise, no guesswork.

The Results

  • 100+ | BPRs live
  • 27 | Platform events | in one week
  • 4 | Active users | self-sustaining
  • Weekly *→* monthly | Platform cadence
  • Fully *internal* | Content ownership
A technician working hands-on with equipment

The Playbook Travels. *The Trainer Doesn’t.*

In practice

Built by one person, used by everyone, owned by the team.

A Gordon Electric Supply branch, toned navy and blue
the BPRCustomer Stories · Issue 01

See how The BPR works for *multi-branch operations.*

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More stories.

Now reading · Gordon Electric Supply · Issue 01

Gordon Electric Supply